Globant Enterprise AI provides solutions for building advanced conversational experiences and automated processes. Two key offerings are Flows and Agentic Processes, each tailored for different use cases.
On the one hand, Flows enable dynamic, real-time conversations with end users. They let you integrate multiple specialized Assistants (such as API Assistant or RAG Assistant) and Agents into a single conversational flow, delivering timely, accurate, and contextually relevant responses throughout the interaction.
Agentic Processes, on the other hand, are non-conversational systems that coordinate and automate the sequences of tasks executed by Agents. In these processes, Agents autonomously make decisions, interact with Tools, access multiple data sources, and generate reusable artifacts. They also support human validation at specific checkpoints.
Choosing between Flows and Agentic Processes depends primarily on the nature and complexity of the tasks you need to accomplish.
Use Flows when your priority is to deliver a seamless, interactive conversational experience directly to end users.
However, if you are handling longer, asynchronous, multi-agent and multi-person workflows that are more task-oriented than conversational, particularly when access typically occurs via API rather than direct chat, then Agentic Processes is the appropriate solution.